ConsumerAffairs for Brands Blog

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Review Collection

Leveraging what your customers are saying is a powerful way to increase sales and awareness for your business. These reviews, whether positive or negative, can showcase just how open you are to ...

SEO, Review Collection

There’s no doubt that the quality of your online reviews matters. It’s great for potential customers to see five-star feedback and read all the reasons that clients enjoy your business. However, you ...

Review Collection, Customer Reviews

In a study by BrightLocal, it was revealed that 80 percent of consumers aged 18-34 have left an online review for a company whose services or goods they’ve purchased. This is a huge jump from four ...

Review Collection, Customer Reviews

It’s fair to say that online reviews and online review platforms have changed the industry. Before the birth of third-party review sites, one person’s negative experience with your company would only ...

Review Collection

When asked, 70% of customers will leave an online review for a business. This can lead to a treasure trove of information for a company regarding their products and services. However, even with this ...

Review Collection, Customer Reviews

What marketing goals are at the top of your list this year? Are you looking to push out improved service and get customers to sign up? Or maybe you’re on the nexus of a new product and want to ...

Review Collection, Customer Reviews

A good leader is always looking for new ways to grow and expand their business. One way to ensure continued growth is by making, and keeping, customers happy. On average, every satisfied customer ...

Review Collection, Customer Reviews

There are few feelings better than finally bringing your inbox to zero. If you work in marketing or customer service, then that’s a high you may never get to experience. In these positions, it seems ...

Customer Retention, Review Collection, Customer Reviews

You probably know that customer reviews are important. You know that when people say good things about your business online, others may see it and be a deciding factor in their purchasing decision. ...

Customer Service, Reputation Marketing, Review Collection

Marketing and customer experience go hand in hand. While it hasn’t always been easy to see the relationship, an increase in consumers using user-generated content (often in the form of customer ...