ConsumerAffairs for Brands Blog

Stay updated with latest blog posts

Reputation Management

Your online reputation can make or break your business. It’s crucial not only to cultivate a collection of unbiased customer-driven content about your brand online through reviews and testimonials, ...

Reputation Management, ConsumerAffairs

ConsumerAffairs accredited brand Webroot drives customer satisfaction with a dedicated reputation management strategy.    Webroot is an award-winning cybersecurity company with over ten years of ...

Marketing, Reputation Management, Ecommerce, Customer Engagement, Customer Reviews

Customer-centric stories make for compelling content. Are you making the most them?  

Customer Service, Reputation Management

“Your most unhappy customers are your greatest source of learning.” -Bill Gates

Reputation Management, Reputation Marketing

“It takes 20 years to build a reputation and five minutes to ruin it”- Warren Buffett  

Reputation Management, Negative Reviews

Knowledge is power. When you have a comprehensive understanding of negative reviews, you’ll be less likely to over (or under) react toward them. More importantly, you'll have a better understanding ...

Reputation Management, Reputation Marketing, Customer Reviews

How your brand’s healthy online reputation can equal exponential return on your investment.

Customer Service, Reputation Management, Customer Reviews, Negative Reviews

No matter how good of a job you do of serving your customers, bad reviews are part of doing business in this increasingly connected world. Maybe a customer was having a bad day and is looking for ...

Reputation Management, Reputation Marketing

As a sales or business development professional, you know the art of the deal is all about building trust. If prospects trust you, they are more likely to buy from you. Trust is the foundation of ...

Customer Service, Marketing, Reputation Management, Digital Marketing

Solar Eclipse and lots of Weird Tricks to Convert Leads What an excellent week in NYC! Not only did we have the opportunity to witness the first total solar eclipse visible from the contiguous United ...