ConsumerAffairs for Brands Blog

Stay updated with latest blog posts

Leadership, Customer Retention

When customer retention rates drop, it’s no surprise to see a decline in profits. Multiple studies conclude that more than half of a company’s sales stem from repeat buyers. Neil Patel writes that ...

Sales, Leadership

The holidays are a fun and festive time full of joyful celebrations and excitement. Keeping your team engaged, morale high and customers happy during this time can create incredible sales results and ...

Reputation Management, Leadership, Sales

In 2018, online holiday shopping sales are expected to top $123.4 billion. This staggering number is a clear indicator that online shopping is not just a trend, but a way of life that’s here to stay.

Leadership

Time to check in on those New Year’s Resolutions. How are yours holding up? If you’re like many, it’s likely you may have already fallen short, or even given up the goals you made in earnest in ...

Leadership

In order for any organization to be successful there must be healthy communication and cohesion within teams. Collaboration is fundamental in achieving the best results by relying on the combined ...

Leadership

You don’t need to be in management or an executive position to be a leader at work, which is good news for everyone who feels stuck at the entry level. Demonstrating leadership in the role you have ...

Leadership

Outside of a job title, what does it mean to be an “effective leader”? This post looks at leadership through the lens of psychology to give concrete, practical meaning to common leadership traits ...

Leadership, Customer Service

Sharing direct customer feedback with your team can feel uncomfortable, but it doesn’t have to. Use these quick tips to get over the awkward-factor and use the conversation to make a lasting impact. ...