ConsumerAffairs for Brands Blog

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Reputation Management, Customer Reviews, Negative Reviews, Customer Service

No matter how good of a job you do of serving your customers, bad reviews are part of doing business in this increasingly connected world. Maybe a customer was having a bad day and is looking for ...

Marketing, Reputation Management, Digital Marketing, Customer Service

Solar Eclipse and lots of Weird Tricks to Convert Leads What an excellent week in NYC! Not only did we have the opportunity to witness the first total solar eclipse visible from the contiguous United ...

Customer Service

What does it take to rank in the proverbial customer service hall of fame? Here are five companies that get it right, and some key takeaways you can start applying to your own business today.

Customer Service, Customer Reviews, Reputation Management, Negative Reviews

“Your most unhappy customers are your greatest source of learning.” -Bill Gates At the core of every business is a desire to improve the products, services, and operations that drive productivity. To ...

Customer Service, Reputation Management

Time to re-evaluate your customer feedback collection strategies. Customer surveys can be an incredibly helpful tool, but just sending them out of habit without a carefully crafted, strategic and ...

Customer Service

The best defense is a good offense, six things you can do right now to stop customer complaints before they occur. Even the most seasoned customer service professionals among us don’t particularly ...

Leadership, Customer Service

Sharing direct customer feedback with your team can feel uncomfortable, but it doesn’t have to. Use these quick tips to get over the awkward-factor and use the conversation to make a lasting impact. ...

Marketing, Reputation Management, Digital Marketing, Customer Service

Using reviews as more than a customer service tool can allow your brand to collect crucial data to inform decisions and enable growth. Like a solid marketing strategy and reliable analytics, customer ...

Consumer Behavior, Reputation Marketing, Customer Reviews, Customer Service

From outperforming your competition in organic search to having happier employees, review collection is a powerhouse tool for brands. Most brands understand being engaged with customers online is an ...

Customer Service, Buying Cycle, Reputation Management

Taking a critical eye to reviews about your brand is a little thing that makes a big impact. You’ve set up a few feedback channels and you’re seeing a steady stream of reviews come in about your ...