ConsumerAffairs for Brands Blog

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Customer Service

Creating the right impression of your brand to the right people is critical to the success of your business; everyone in your organization is either directly or indirectly working to do this every ...

Customer Service, Customer Reviews, Negative Reviews

Start managing the conversation around your brand and improve customer relationships with a review management strategy. “It takes 20 years to build a reputation and five minutes to ruin it.” – Warren ...

Customer Service, Reputation Management, Customer Reviews, Negative Reviews

No matter how good of a job you do of serving your customers, bad reviews are part of doing business in this increasingly connected world. Maybe a customer was having a bad day and is looking for ...

Customer Service, Marketing, Reputation Management, Digital Marketing

Solar Eclipse and lots of Weird Tricks to Convert Leads What an excellent week in NYC! Not only did we have the opportunity to witness the first total solar eclipse visible from the contiguous United ...

Customer Service

What does it take to rank in the proverbial customer service hall of fame? Here are five companies that get it right, and some key takeaways you can start applying to your own business today.

Customer Service, Reputation Management, Customer Reviews, Negative Reviews

“Your most unhappy customers are your greatest source of learning.” -Bill Gates At the core of every business is a desire to improve the products, services, and operations that drive productivity. To ...

Customer Service, Reputation Management

Time to re-evaluate your customer feedback collection strategies. Customer surveys can be an incredibly helpful tool, but just sending them out of habit without a carefully crafted, strategic and ...

Customer Service

The best defense is a good offense, six things you can do right now to stop customer complaints before they occur. Even the most seasoned customer service professionals among us don’t particularly ...

Customer Service, Leadership

Sharing direct customer feedback with your team can feel uncomfortable, but it doesn’t have to. Use these quick tips to get over the awkward-factor and use the conversation to make a lasting impact. ...