Customer Service 4 Ways To Propel Your Pest Control Business Forward Business growth can be a difficult thing to accomplish, especially in niches where there is a lot of competition or if the needs for the business’s services are seasonal. The pest control
Customer Service Your Guide To Exceptional Customer Service Exceptional customer service is a true skill. It’s an area that touches every aspect of business. Providing exceptional customer service can lead to increased sales and customer loyalty. In fact, “72% of
Customer Service 20 Insightful Quotes About Customer Service The customer is always right. Would you agree? Being on the front lines of customer service is a huge responsibility. When you’re exposed to a wide range of emotions it can be
Customer Service Why Marketing, Sales and Customer Service should collaborate Oftentimes marketing, sales and customer service departments work in silos: they’re each focused on their individual strengths, leaving little understanding of the process happening at neighboring desks. While encouraging teams to focus
Customer Service Looking to beat out the competition? Think customer service In a recent study, New Voice Media found that U.S. companies lost an estimated $41 billion due to poor customer experiences each year. Additionally, 34 percent of all consumers report that they
Customer Engagement The Importance of Quality Customer Service During the Holidays It may be the most wonderful time of the year, but the winter holiday season is also the busiest time for many businesses. Holiday spending in 2017 was higher than any point in
ConsumerAffairs How We Listen To Our Customers - NomNomNow’s Approach to Customer Excellence NomNomNow has partnered with ConsumerAffairs to gather customer reviews and enhance their approach to customer excellence. Below, the team at NomNomNow shares how they leverage customer reviews and a unique account management approach
Customer Service Four ways you may be driving your customers away Considering it costs five times as much to attract a new customer than it does to keep an existing one, it's safe to say customer retention should be a top priority for any
Review Collection Connect marketing and customer experience to impact the bottom line Marketing and customer experience go hand in hand. While it hasn’t always been easy to see the relationship, an increase in consumers using user-generated content (often in the form of customer reviews)
Customer Service Think like a Therapist: 3 tips to become a better listener Listen up! Healthy communication is essential in every relationship. Therapists and counselors use specific listening techniques to create optimal communication between them and their clients. By adopting some of these basic listening skills,
Customer Service Why “sorry” isn’t good enough for customer engagement In relationships, one of the more common phrases heard in arguments is, “I’m sorry.” The typical response if it’s a repeat offense? “Then why do you keep doing it?” There’s
Customer Service Unhappy Customers = opportunity “Your most unhappy customers are your greatest source of learning.” -Bill Gates At the core of every business is a desire to improve the products, services, and operations that drive productivity. To get
Customer Service Three questions every customer service rep should be able to answer Creating the right impression of your brand to the right people is critical to the success of your business; everyone in your organization is either directly or indirectly working to do this every
Customer Service The real game changer: customer service Online interaction has expanded customer service beyond a counter or a call center. Contemporary customer service is proactive and ongoing. Whether you choose to take part or not, there’s an open conversation
Customer Service The power of the right response Start managing the conversation around your brand and improve customer relationships with a review management strategy. “It takes 20 years to build a reputation and five minutes to ruin it.” – Warren BuffettConsumers today
Reputation Management 6 ways to handle negative reviews No matter how good of a job you do of serving your customers, bad reviews are part of doing business in this increasingly connected world. Maybe a customer was having a bad day
Marketing ConsumerAffairs at LeadsCon Connect to Convert 2017 Solar Eclipse and lots of Weird Tricks to Convert LeadsWhat an excellent week in NYC! Not only did we have the opportunity to witness the first total solar eclipse visible from the contiguous
Customer Service 5 companies known for their all-star customer service and how you can incorporate their strategies into your business What does it take to rank in the proverbial customer service hall of fame? Here are five companies that get it right, and some key takeaways you can start applying to your own
Customer Service Unhappy customers = opportunity “Your most unhappy customers are your greatest source of learning.” -Bill GatesAt the core of every business is a desire to improve the products, services, and operations that drive productivity. To get better,
Customer Service Are you asking the right questions? Your guide to collecting impactful feedback from your customers. Time to re-evaluate your customer feedback collection strategies.Customer surveys can be an incredibly helpful tool, but just sending them out of habit without a carefully crafted, strategic and actionable collection of questions
Customer Service 6 ways to stop customer service issues before they ever start The best defense is a good offense, six things you can do right now to stop customer complaints before they occur.Even the most seasoned customer service professionals among us don’t particularly
Leadership Leading with transparency: How to share customer feedback with your employees Sharing direct customer feedback with your team can feel uncomfortable, but it doesn’t have to. Use these quick tips to get over the awkward-factor and use the conversation to make a lasting
Marketing 4 reasons you need to start collecting customer feedback today Using reviews as more than a customer service tool can allow your brand to collect crucial data to inform decisions and enable growth.Like a solid marketing strategy and reliable analytics, customer feedback
Consumer Behavior 6 surprising ways collecting reviews can boost your business From outperforming your competition in organic search to having happier employees, review collection is a powerhouse tool for brands.Most brands understand being engaged with customers online is an important factor in maintaining
Customer Service How to analyze reviews and get the most out of customer feedback Taking a critical eye to reviews about your brand is a little thing that makes a big impact.You’ve set up a few feedback channels and you’re seeing a steady stream
