ConsumerAffairs for Brands Blog

Stay updated with latest blog posts

Customer Service, Customer Engagement

In a recent study, New Voice Media found that U.S. companies lost an estimated $41 billion due to poor customer experiences each year. Additionally, 34 percent of all consumers report that they post ...

Customer Service, Customer Retention, Customer Engagement

It may be the most wonderful time of the year, but the winter holiday season is also the busiest time for many businesses. Holiday spending in 2017 was higher than any point in the 21st century. In ...

Customer Service, Customer Engagement, Customer Reviews, ConsumerAffairs

NomNomNow has partnered with ConsumerAffairs to gather customer reviews and enhance their approach to customer excellence. Below, the team at NomNomNow shares how they leverage customer reviews and a ...

Customer Service, Customer Retention

Considering it costs five times as much to attract a new customer than it does to keep an existing one, it's safe to say customer retention should be a top priority for any business. The first step ...

Customer Service, Reputation Marketing, Review Collection

Marketing and customer experience go hand in hand. While it hasn’t always been easy to see the relationship, an increase in consumers using user-generated content (often in the form of customer ...

Customer Service

Listen up! Healthy communication is essential in every relationship. Therapists and counselors use specific listening techniques to create optimal communication between them and their clients. By ...

Customer Service, Customer Engagement

In relationships, one of the more common phrases heard in arguments is, “I’m sorry.” The typical response if it’s a repeat offense? “Then why do you keep doing it?”  

Customer Service, Reputation Management

“Your most unhappy customers are your greatest source of learning.” -Bill Gates

Customer Service

Creating the right impression of your brand to the right people is critical to the success of your business; everyone in your organization is either directly or indirectly working to do this every ...