ConsumerAffairs for Brands Blog

Stay updated with latest blog posts

Customer Service

Exceptional customer service is a true skill. It’s an area that touches every aspect of business. Providing exceptional customer service can lead to increased sales and customer loyalty. In fact, ...

Customer Service

The customer is always right. Would you agree? Being on the front lines of customer service is a huge responsibility. When you’re exposed to a wide range of emotions it can be difficult to keep a ...

Customer Service, Marketing, Sales

Oftentimes marketing, sales and customer service departments work in silos: they’re each focused on their individual strengths, leaving little understanding of the process happening at neighboring ...

Customer Service, Customer Engagement

In a recent study, New Voice Media found that U.S. companies lost an estimated $41 billion due to poor customer experiences each year. Additionally, 34 percent of all consumers report that they post ...

Customer Service, Customer Retention, Customer Engagement

It may be the most wonderful time of the year, but the winter holiday season is also the busiest time for many businesses. Holiday spending in 2017 was higher than any point in the 21st century. In ...

Customer Service, Customer Engagement, Customer Reviews, ConsumerAffairs

NomNomNow has partnered with ConsumerAffairs to gather customer reviews and enhance their approach to customer excellence. Below, the team at NomNomNow shares how they leverage customer reviews and a ...

Customer Service, Customer Retention

Considering it costs five times as much to attract a new customer than it does to keep an existing one, it's safe to say customer retention should be a top priority for any business. The first step ...

Customer Service, Reputation Marketing, Review Collection

Marketing and customer experience go hand in hand. While it hasn’t always been easy to see the relationship, an increase in consumers using user-generated content (often in the form of customer ...

Customer Service

Listen up! Healthy communication is essential in every relationship. Therapists and counselors use specific listening techniques to create optimal communication between them and their clients. By ...

Customer Service, Customer Engagement

In relationships, one of the more common phrases heard in arguments is, “I’m sorry.” The typical response if it’s a repeat offense? “Then why do you keep doing it?”