ConsumerAffairs for Brands Blog

Stay updated with latest blog posts

Customer Service, Customer Engagement, Customer Reviews, ConsumerAffairs

NomNomNow has partnered with ConsumerAffairs to gather customer reviews and enhance their approach to customer excellence. Below, the team at NomNomNow shares how they leverage customer reviews and a ...

Customer Service, Customer Retention

Considering it costs five times as much to attract a new customer than it does to keep an existing one, it's safe to say customer retention should be a top priority for any business. The first step ...

Customer Service, Reputation Marketing, Review Collection

Marketing and customer experience go hand in hand. While it hasn’t always been easy to see the relationship, an increase in consumers using user-generated content (often in the form of customer ...

Customer Service

Listen up! Healthy communication is essential in every relationship. Therapists and counselors use specific listening techniques to create optimal communication between them and their clients. By ...

Customer Service, Customer Engagement

In relationships, one of the more common phrases heard in arguments is, “I’m sorry.” The typical response if it’s a repeat offense? “Then why do you keep doing it?”  

Customer Service, Reputation Management

“Your most unhappy customers are your greatest source of learning.” -Bill Gates

Customer Service

Creating the right impression of your brand to the right people is critical to the success of your business; everyone in your organization is either directly or indirectly working to do this every ...

Customer Service, Customer Reviews, Negative Reviews

Start managing the conversation around your brand and improve customer relationships with a review management strategy. “It takes 20 years to build a reputation and five minutes to ruin it.” – Warren ...

Customer Service, Reputation Management, Customer Reviews, Negative Reviews

No matter how good of a job you do of serving your customers, bad reviews are part of doing business in this increasingly connected world. Maybe a customer was having a bad day and is looking for ...