ConsumerAffairs for Brands Blog

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Customer Reviews, Review Collection

There are few feelings better than finally bringing your inbox to zero. If you work in marketing or customer service, then that’s a high you may never get to experience. In these positions, it seems ...

Negative Reviews, Customer Reviews, Reputation Marketing

There’s an old saying that goes “what you don’t know, can’t hurt you,” and while that may be true in terms of gossip and organized crime, it’s definitely NOT true in business. In the age of the ...

Customer Reviews, Customer Retention, Review Collection

You probably know that customer reviews are important. You know that when people say good things about your business online, others may see it and be a deciding factor in their purchasing decision. ...

ConsumerAffairs, Customer Reviews, Customer Engagement, Customer Service

NomNomNow has partnered with ConsumerAffairs to gather customer reviews and enhance their approach to customer excellence. Below, the team at NomNomNow shares how they leverage customer reviews and a ...

Customer Reviews

We’ve all been there—we’re facing a big purchase, whether it be something expensive or something we’ve never bought before, and we don’t know which brand to choose. Thankfully, with the help of ...

Customer Reviews, Consumer Behavior

Here at ConsumerAffairs, we love reviews! But, more importantly, we know consumers love reviews. But, why? What makes reviews such a valuable resource to consumers? And to what degree are reviews ...

Review Collection, Customer Reviews

Consumer reviews are a powerful marketing tool.  They promote They advocate They inspire change They provide social proof Read through the steps below to make sure you’re getting the most out of your ...

Customer Reviews

To some brands, reviews are a scary thought. After all, your customers can write anything about your brand for the whole world to see. Don't let the thought of a few negative reviews deter you. At ...

Lead Generation, Inbound Marketing, Customer Reviews

Every marketer wants to bring more qualified leads to sales, and ultimately drive more conversions from these leads. In fact, if you’re in marketing, success in your role is likely dependent on this ...

Marketing, Ecommerce, Reputation Management, Customer Engagement, Customer Reviews

Customer-centric stories make for compelling content. Are you making the most them?