ConsumerAffairs for Brands Blog

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Sales, Customer Reviews

When it comes to sales and customer service, having the right people on your team is essential. A crew of experienced professionals increases sales and builds consumer confidence.  However, with ...

Review Collection, Customer Reviews

In a study by BrightLocal, it was revealed that 80 percent of consumers aged 18-34 have left an online review for a company whose services or goods they’ve purchased. This is a huge jump from four ...

Review Collection, Customer Reviews

It’s fair to say that online reviews and online review platforms have changed the industry. Before the birth of third-party review sites, one person’s negative experience with your company would only ...

Review Collection, Customer Reviews

What marketing goals are at the top of your list this year? Are you looking to push out improved service and get customers to sign up? Or maybe you’re on the nexus of a new product and want to ...

Customer Reviews, Negative Reviews

If you manage your company’s social media accounts, you may be familiar with the knot in your stomach that appears when you see a negative review. Regardless of what causes the one-star rating or ...

Customer Reviews, Negative Reviews

Did you know that 82 percent of shoppers specifically seek out negative reviews? Buyers depend on peer-to-peer evaluations for research, and consequently, they seek out a variety of opinions before ...

Review Collection, Customer Reviews

A good leader is always looking for new ways to grow and expand their business. One way to ensure continued growth is by making, and keeping, customers happy. On average, every satisfied customer ...

Review Collection, Customer Reviews

There are few feelings better than finally bringing your inbox to zero. If you work in marketing or customer service, then that’s a high you may never get to experience. In these positions, it seems ...

Reputation Marketing, Customer Reviews, Negative Reviews

There’s an old saying that goes “what you don’t know, can’t hurt you,” and while that may be true in terms of gossip and organized crime, it’s definitely NOT true in business. In the age of the ...

Customer Retention, Review Collection, Customer Reviews

You probably know that customer reviews are important. You know that when people say good things about your business online, others may see it and be a deciding factor in their purchasing decision. ...