Customer Retention 4 Little Changes That Make A Big Difference In Customer Loyalty It’s no secret that retaining existing customers is better for business. According to recent statistics, acquiring a new customer can cost as much as five times more than maintaining a good relationship
Customer Retention 8 Surprising Stats About Customer Retention Customers are the lifeline of any business. That’s why it’s easy to get swept up into continuous campaigns of finding new clients! However, keeping the customers you already have happy and
Customer Engagement How To Sell The Importance Of Customer Engagement To A Skeptic What drives one business to succeed over another? Some would say “sales” because financial success is often tied to business success. But, this overlooks one important piece: customer engagement. Customer service reps and
Customer Retention Did You Know - Customers Trust Each Other More Than Brands? Customers have long trusted each other more than brands to make purchasing decisions. One-on-one marketing conferences, kitchen product demos, even quick exchanges over a cup of coffee have long been the norm. Why?
Marketing Net Promoter Score (NPS) - Why it matters Whether you want to measure customer service or build your persona, the Net Promoter Score (NPS) provides you with the data to direct your marketing strategy. HubSpot defines NPS as, “a customer satisfaction
Customer Reviews The real reason you should collect customer reviews You probably know that customer reviews are important. You know that when people say good things about your business online, others may see it and be a deciding factor in their purchasing decision.
Leadership 6 solutions to increase your customer retention rates When customer retention rates drop, it’s no surprise to see a decline in profits. Multiple studies conclude that more than half of a company’s sales stem from repeat buyers. Neil Patel
Customer Engagement The Importance of Quality Customer Service During the Holidays It may be the most wonderful time of the year, but the winter holiday season is also the busiest time for many businesses. Holiday spending in 2017 was higher than any point in
Customer Service Four ways you may be driving your customers away Considering it costs five times as much to attract a new customer than it does to keep an existing one, it's safe to say customer retention should be a top priority for any
Customer Retention Could your business be losing customers to the competition? In 2013, a customer service study from Accenture revealed as many as 66% of consumers switched brands or businesses due to poor customer service. The number reflects a 4% increase in customer losses
