ConsumerAffairs for Brands Blog

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Customer Engagement, Customer Retention, Customer Service

It may be the most wonderful time of the year, but the winter holiday season is also the busiest time for many businesses. Holiday spending in 2017 was higher than any point in the 21st century. In ...

ConsumerAffairs, Customer Reviews, Customer Engagement, Customer Service

NomNomNow has partnered with ConsumerAffairs to gather customer reviews and enhance their approach to customer excellence. Below, the team at NomNomNow shares how they leverage customer reviews and a ...

Marketing, Ecommerce, Reputation Management, Customer Engagement, Customer Reviews

Customer-centric stories make for compelling content. Are you making the most them?  

Customer Service, Customer Engagement

In relationships, one of the more common phrases heard in arguments is, “I’m sorry.” The typical response if it’s a repeat offense? “Then why do you keep doing it?”  

Customer Reviews, Customer Engagement, Buying Cycle

We recently had the opportunity to write a guest blog for ConsumerAffairs Accredited Brand TruGreen where we talked all about why reviews and complaints matter for both customers and companies.

Marketing, Consumer Behavior, Customer Reviews, Customer Engagement

When it comes to reviews which matters more, stars or reviews themselves? We set out to answer this question & you may be surprised by the results!  

Customer Service, Customer Engagement, Customer Reviews

Consumers are looking for ways to connect with a brand’s customer service team or solve their problems by reading solutions shared by other customers.  

Customer Engagement, Customer Service

Where do your consumers leave feedback for your brand online? Are they most active on Facebook, Twitter, Snapchat or on third-party review sites like For most companies, the ...

Consumer Behavior, Customer Engagement, Digital Marketing

The average consumer is exposed to more than 3,000 brand messages on a daily basis. How do they decide which brands to trust? The answer is complex, and their basis of trust has changed significantly ...