ConsumerAffairs for Brands Blog

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Review Collection

Leveraging what your customers are saying is a powerful way to increase sales and awareness for your business. These reviews, whether positive or negative, can showcase just how open you are to ...

Lead Generation

Although advanced technology and automation helps marketers generate high-quality leads, HubSpot reports that “63 percent of companies identify lead generation as a top marketing challenge.” With the ...

Reputation Management

Word-of-mouth spreads quickly, and reputation management depends on responding to what others are saying. With review collection, sales professionals can guide the conversation surrounding their ...

SEO, Review Collection

There’s no doubt that the quality of your online reviews matters. It’s great for potential customers to see five-star feedback and read all the reasons that clients enjoy your business. However, you ...

Sales, Customer Reviews

When it comes to sales and customer service, having the right people on your team is essential. A crew of experienced professionals increases sales and builds consumer confidence.  However, with ...

Lead Generation, Sales

Do you currently know where in the purchasing journey your buyers are? While the buyer’s journey isn’t as riddled with complex villains and obstacles like fairy tale adventures, it is still filled ...

Customer Service, Customer Engagement

In a recent study, New Voice Media found that U.S. companies lost an estimated $41 billion due to poor customer experiences each year. Additionally, 34 percent of all consumers report that they post ...

Marketing, Reputation Marketing

You have probably heard that word-of-mouth is the gold standard for getting your brand name out there. After all, the numbers and the logic prove time and time again that when people get ...

Review Collection, Customer Reviews

In a study by BrightLocal, it was revealed that 80 percent of consumers aged 18-34 have left an online review for a company whose services or goods they’ve purchased. This is a huge jump from four ...