NetSpend empowers consumers with the convenience, security and freedom to be self-banked.
Early adopter NetSpend uses ConsumerAffairs to display a complete story about their product and brand online. Previously, the brand struggled with responding to reviews, and experienced frustration in dealing with unverified reviews that popped up online. With ConsumerAffairs, NetSpend is able to resolve feedback quickly and share feedback across their company easily.
We sat down with NetSpend's Chief Customer Officer, Lisa Henken to get her take on customer engagement, all-star service, and how the ConsumerAffairs partnership has helped to shape NetSpend's strategy.
“I feel like we have a more complete story about our product online because of ConsumerAffairs.”