ConsumerAffairs for Brands Blog

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ConsumerAffairs

ConsumerAffairs
Connecting brands with their customers.

Recent Posts

Leadership, Customer Retention

When customer retention rates drop, it’s no surprise to see a decline in profits. Multiple studies conclude that more than half of a company’s sales stem from repeat buyers. Neil Patel writes that ...

Sales, Leadership

The holidays are a fun and festive time full of joyful celebrations and excitement. Keeping your team engaged, morale high and customers happy during this time can create incredible sales results and ...

Reputation Management, Leadership, Sales

In 2018, online holiday shopping sales are expected to top $123.4 billion. This staggering number is a clear indicator that online shopping is not just a trend, but a way of life that’s here to stay.

Customer Engagement, Customer Retention, Customer Service

It may be the most wonderful time of the year, but the winter holiday season is also the busiest time for many businesses. Holiday spending in 2017 was higher than any point in the 21st century. In ...

ConsumerAffairs, Customer Reviews, Customer Engagement, Customer Service

NomNomNow has partnered with ConsumerAffairs to gather customer reviews and enhance their approach to customer excellence. Below, the team at NomNomNow shares how they leverage customer reviews and a ...

ConsumerAffairs

Tulsa-based ConsumerAffairs Ranks in the Top 1,000 for the 2nd consecutive year on Inc. Magazine’s list of America’s 5,000 Fastest-Growing Private Companies  

ConsumerAffairs, Website Traffic, SEO, Search Engine Marketing, Reputation Management

A leader in small business loans and funding procurement, Seek Capital recently partnered with ConsumerAffairs to unlock greater insight on customer experience. Below, Director of SEO Jonathan ...

Customer Service, Customer Retention

Considering it costs five times as much to attract a new customer than it does to keep an existing one, it's safe to say customer retention should be a top priority for any business. The first step ...

Review Collection, Customer Service, Reputation Marketing

Marketing and customer experience go hand in hand. While it hasn’t always been easy to see the relationship, an increase in consumers using user-generated content (often in the form of customer ...

Negative Reviews

Why do people post negative reviews? According to a research conducted TNS NIPO, 30% of people post online reviews or social media comments about brands to vent negative feelings, while 23% post ...