ConsumerAffairs for Brands Blog

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ConsumerAffairs

ConsumerAffairs
Connecting brands with their customers.

Recent Posts

Customer Service, Customer Retention

Considering it costs five times as much to attract a new customer than it does to keep an existing one, it's safe to say customer retention should be a top priority for any business. The first step ...

Customer Service, Reputation Marketing, Review Collection

Marketing and customer experience go hand in hand. While it hasn’t always been easy to see the relationship, an increase in consumers using user-generated content (often in the form of customer ...

Negative Reviews

Why do people post negative reviews? According to a research conducted TNS NIPO, 30% of people post online reviews or social media comments about brands to vent negative feelings, while 23% post ...

It’s hard to understate the value of consumer reviews for your business – 63% of consumers are more likely purchase from a company with user reviews, search engines rank sites with consumer reviews ...

ConsumerAffairs, CA Culture

ConsumerAffairs is nothing without our all-star team. Every now and then, we like to feature the employees who go above and beyond, helping us achieve our mission of helping consumers and brands make ...

Reputation Management, ConsumerAffairs

ConsumerAffairs accredited brand Webroot drives customer satisfaction with a dedicated reputation management strategy.    Webroot is an award-winning cybersecurity company with over ten years of ...

ConsumerAffairs is providing a safe place for children of employees to stay and learn during the statewide teacher walkout.  

ConsumerAffairs accredited brand Davinci Virtual Office Solutions maintains customer satisfaction through a no customer left behind customer service policy.  

ConsumerAffairs, CA Culture

ConsumerAffairs is nothing without our all-star team. Every now and then, we like to feature the employees who go above and beyond, helping us achieve our mission of helping consumers and brands make ...