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Negative Reviews, Customer Reviews

If you manage your company’s social media accounts, you may be familiar with the knot in your stomach that appears when you see a negative review. Regardless of what causes the one-star rating or ...

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Negative Reviews, Customer Reviews

Did you know that 82 percent of shoppers specifically seek out negative reviews? Buyers depend on peer-to-peer evaluations for research, and consequently, they seek out a variety of opinions before ...

B2B Marketing, Marketing

Did you set resolutions for your company in 2019? While many people use the new year as a time to reflect on what personal changes they wish to make, the occasion is also a great time to re-examine ...

Customer Reviews, Review Collection

A good leader is always looking for new ways to grow and expand their business. One way to ensure continued growth is by making, and keeping, customers happy. On average, every satisfied customer ...

Reputation Marketing, Reputation Management

 Find yourself asking what is reputation management? Here are 4 guaranteed ways to use this powerful tool to boost your brand's online image.   

Sales, Leadership

In 2018, content reigned supreme. From video marketing to blogging, businesses zeroed in on delivering value to customers. The next step to upping your sales strategy and keeping consumers engaged in ...

Customer Reviews, Review Collection

There are few feelings better than finally bringing your inbox to zero. If you work in marketing or customer service, then that’s a high you may never get to experience. In these positions, it seems ...

Gaining the trust of wary consumers and maintaining a stellar customer experience isn’t easy. A study by SurveyMonkey shows that “about half of consumers have never bought something because of an ...