ConsumerAffairs for Brands Blog

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Customer Engagement

Your customers are your most significant investment and your greatest cheerleaders. That’s why it’s essential to develop a customer advocate strategy that boosts referrals while improving your brand ...

Review Collection, Customer Reviews

How often do you ask for customer feedback? Making the ask for many businesses poses a challenge. For one, knowing how to ask can be difficult. It takes skill to encourage customers to share their ...

Customer Retention

Customers are the lifeline of any business. That’s why it’s easy to get swept up into continuous campaigns of finding new clients! However, keeping the customers you already have happy and satisfied ...

Customer Reviews

With Revoo reporting an “18% uplift in sales” due to reviews, it’s no surprise that executives at top companies use review collection to increase revenue. The power of social proof has been ...

Leadership

The digital revolution has transformed our relationship with transparency. “According to Bright Local’s Consumer Review Survey 2014, consumers no longer trust what brands say about themselves and ...

Sales

A sales representative has one of the most important roles in the entire business. Without them, a business cannot grow. Sales revenue is one of the most reliable methods for growth. Sales reps are ...

Reputation Management

It takes one viral tweet to damage your brand reputation. Along with an unhappy customer, your negative story also captures the attention of many others. Once you add in a few unresolved reviews, ...

Customer Reviews

When considering reviews, it’s easy to assume that they only impact your business’s online presence. However, reviews have an effect offline as well! Both the online and offline worlds are remarkably ...

Customer Service

Exceptional customer service is a true skill. It’s an area that touches every aspect of business. Providing exceptional customer service can lead to increased sales and customer loyalty. In fact, ...

Consumer Behavior

In 2015, companies spent $68 billion worldwide on market research alone. For a long time, consumer behavior has been of interest to marketers and companies alike. But why? For one, it helps us ...