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How review collection impacts your conversion rates

The short and long term ROI of online reputation management

How customers and companies benefit from online reviews

The power of the right response

6 ways to handle negative reviews

Customer review consolidation: it works

Unhappy customers = opportunity

“Your most unhappy customers are your greatest source of learning.” -Bill Gates At the core of every business is a desire to improve the products, services, and operations that drive productivity. To get better, companies must accept change as a part of the process. While change has a tendency to ov...

Why does my brand see so many negative reviews?

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